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Definition: Facility Management is a wide umbrella term for the management, coordination and integration of the processes within an organization to maintain and develop agreed services which support and improve the effectiveness of its primary activities. It is dealing with the secondary processes of Porter's value chain. According to European standard EN15221, the scope of FM is:
A. Space & Infrastructure
- Accommodation
- Workplace
- Technical infrastructure
- Cleaning
- Other
B. People & Organization
- Health, safety and security
- Hospitality
- ICT
- Logistics
- Other
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